Coleman Golf Cart Warranty Issues? Know Your Rights as a Texas Consumer

How One Client Got Results—and What You Can Do If You’re Being Denied Coverag

If you purchased a Coleman-branded golf cart from Lowe’s or another major retailer and are now being told the warranty is “no longer honored,” you’re not alone.

Recently, our law office represented a Texas consumer who purchased a Coleman DR48V-B golf cart with a 2-year limited warranty. Less than 18 months after purchase, the batteries began to fail. When he contacted Coleman, he was met with finger-pointing and confusion. Coleman directed him to the manufacturer, Kandi America. Kandi responded that they were only the manufacturer—not the warranty provider—and referred him right back to Coleman.

This frustrating “corporate ping-pong” is more than just bad customer service—it’s a violation of Texas consumer protection laws.

What Happened

After weeks of dead ends and multiple attempts to resolve the matter informally, we sent a formal DTPA demand letter to Coleman Powersports. Within two weeks, the company replaced the batteries in full.

Our client now has a functioning golf cart and peace of mind. But most importantly, this case set a precedent: companies that sell products in Texas must honor their express written warranties—and if they don’t, they may face serious legal consequences.

Know Your Rights

Under the Texas Deceptive Trade Practices Act (DTPA), consumers are protected from misleading or deceptive warranty practices. If a company fails to honor a written warranty—or misleads you about who’s responsible—you may be entitled to:

• Repairs or replacements at no cost
• Compensation for damages or out-of-pocket expenses
• Treble (3x) damages if the company acted knowingly

What to Do If You’re in the Same Situation

If you’ve experienced a similar issue with a Coleman product—or any product where the warranty is being denied or misrepresented—you don’t have to handle it alone.

We represent Texas consumers in warranty enforcement cases, and we can help you:

• Understand your warranty rights
• Send a formal demand letter backed by the DTPA
• File a small claims suit or negotiate a resolution
• Avoid signing away your rights in a “release” that helps the company, not you

Contact Us Today

If you’re stuck in a back-and-forth between a retailer, manufacturer, or warranty company, it’s time to get help. Schedule a consultation with us today to discuss your case.

You paid for a warranty. Let’s make sure it means something.